We will not normally consider any complaint submitted after this deadline. Look on the web and you can find their phone number. What type of provider do you wish to make a complaint about? The response will link together similar issues for conciseness and clarity, and will provide a conclusion on whether each main aspect of your complaint has been upheld. ofsted can do unannounced visits. We use this information to make the website work as well as possible and improve government services. You may wish to contact us informally without revealing the identity of the children’s social care service to see if we are the best option for you to whistleblow to. If you’re not satisfied with the response, you can complain to Ofsted about: daycare providers; nannies - if they’re registered with Ofsted; nurseries; playgroups; registered childminders Ofsted has limited powers to deal with complaints. Discuss parents’ concerns informally with the school or consider them when it next inspects the school. There is a boy in my DD reception class who has limited understanding. Call an immediate inspection at short notice in response to a very serious complaint, Order the school to call a meeting of parents to be chaired by an inspector, Require a school, early years setting, or local authority to provide information. Good Luck. If your complaint to the DfE does not resolve matters, you could complain to Ofsted. Complain about a school - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted. We will not normally suspend a complaint while we consider a request for information, or disclose any inspection/regulatory evidence while a complaint is ongoing. Read more, IPSEA is registered charity number 327691 Limited company 2198066, Registered office: IPSEA, 24-26 Gold Street, Saffron Walden, CB10 1EJ, on the impact of COVID-19 on Ofsted inspections please, complained to the Department for Education, Sign up to receive regular email updates from IPSEA, 24-26 Gold Street, Saffron Walden, CB10 1EJ, (IPSEA) Independent Provider of Special Education Advice, Making a complaint or challenging a decision, Making a complaint about a nursery, school or college, IPSEA SEND Law for Local Authorities - 25 March, Making a request for an EHC needs assessment: Model letter 1, IPSEA update on COVID-19 and SEN provision, maintained schools, academies and city technology colleges, early years settings (including childminders), both maintained and private, The quality of education provided by the school or early years setting and the standards achieved, Neglect of pupils’ personal development and well-being. Ofsted has pulled in extra staff to sort through an influx of more than 10,000 emails following a campaign to report schools to the watchdog for the good work they are doing. A step one complaint is to raise concerns during the actual inspection at the end of day one (and keep records). Split into two half-day training courses, this training covers 'refusal to assess' and 'refusal to issue a plan' appeals, or 'appeals against the contents of a plan' and 'appeals against the name of a school'. We will use the personal data you give us to handle your complaint. Our powers relate to ‘whole-school’ issues as set out below. You can find out more about this aspect of our work at: www.ofsted.gov.uk/contact-us/how-complain. New concerns or new evidence in relation to your complaint will not normally be considered as part of the internal review. This helps us determine if these services are providing children and young people with good experiences and helping them progress.We cannot investigate individual concerns or grievances that you might have with the social care provider, such as employment matters or contractual disputes. A maintained school, academy, or free school A residential special school An independent school A further education college (including sixth form college) A … Complaints Procedure - Nelmes Pre School We will not normally consider any complaint submitted after these deadlines. Ofsted cannot: We may use your information to inform or bring forward future school inspections. You will receive a formal acknowledgement from us when we receive your complaint. If you’re still not happy, complain to the Education and Skills Funding Agency (ESFA). 8. If you have already raised a complaint about Ofsted and you are unhappy with how it has been handled, you can request an internal review. The first step is always to raise any issues with the school, service or provider by completing their full complaints procedure. You must do this within 3 months of the date of the internal review response letter. If you have recently been inspected, in most cases you should raise any comments or concerns about the process within the timeframe specified once you have received your draft inspection report. Ofsted inundated with praise for remote learning after Gavin Williamson urged parents to complain. The quality of the leadership and management e.g. After the internal review, we will not normally take any further action. We will not investigate cases to do with individual pupils. (You can complain anonymously but this may restrict what Ofsted can do for you.) You should submit your request within 15 working days of the date of the response to your complaint. Read more about how to complain about a school. (You can complain anonymously but this may restrict what Ofsted can do for you.). Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. This one-day training is designed specifically for local authority staff, providing an overview of the special educational needs and disability (SEND) legal framework, as well as other related areas of the law. Please do not use this form to complain about a provider that Ofsted inspects or regulates. We will not normally accept a complaint while an appeal is ongoing and will not consider issues previously settled by a tribunal. Our role is to make sure that the childcare provider is following all registration requirements and take action if necessary. If a child is in immediate danger, call 999. If complaining to Ofsted is not appropriate – for example, because the matter is serious and urgent – you may need to consider judicial review. We may not be able to accept your complaint if you have not done this already. Similar to Ripoff Report, this is a site where you can post a complaint and other people can weigh in on what you are complaining about. If your concerns about Ofsted’s work have not been resolved informally as set out in Step 1, you can raise a formal complaint using our online form. The adjudicator will review our handling of your complaint. July 2020 Update: For information on the impact of COVID-19 on Ofsted inspections please see here. It’s usually best to talk to the social care establishment or agency first. However, the deluge of emails – which has doubled since Friday – could mean a “genuine safeguarding risk takes longer to be resolved”, an Ofsted director said. For example, Ofsted could investigate complaints about: Ofsted will not usually consider a complaint if you have not first followed the school or early years setting’s formal complaints procedure and (if the complaint is about a school or academy) complained to the Department for Education. We are not able to consider a complaint when there are other statutory (legal) ways of pursuing it. He goes around being very aggressive to the children. No. We will not investigate cases to do with individual pupils. Google your attorney general. You can whistleblow concerns about leadership and/or governance to various places. You didn't know your husband was reporting it to Ofsted, so if it does cause trouble at work you can say that you were not aware until your husband told you about it by which time he had already reported it. Ofsted can consider information you share with us and use it to inform our inspection and regulation of children’s social care services. Our complaints process sits outside the other procedures for disclosure of information held by Ofsted under the Freedom of Information Act 2000 or Data Protection Act 2018. Schools have a right to complain about the judgement under the following procedure: 1. able to prove your case. 3. It will take only 2 minutes to fill in. The Education Secretary Gavin Williamson said it was mandatory for state schools to offer between three and five hours of teaching for pupils who are at home during the UK’s third lockdown. You need to follow the organisation’s complaints procedure. If we receive multiple complaints about the same issue, we may consider these together and provide a single response. The response will include an explanation of any steps that we will take as a result of the internal review. Parents told to shop failing schools to Ofsted. You will receive a written response within 30 days. You can find out more about our powers in ‘Information for parents about Ofsted’s role in regulating childcare’. The review response is the final step in our internal complaints-handling process. Ofsted! Following that, Ofsted will decide whether the school needs inspecting. Our powers relate to ‘whole-school’ issues as set out below. Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. We will not normally consider any request for an internal review submitted after this deadline. We will base our handling of your complaint on what is submitted in the form. If your complaint is about an inspection or regulatory event, the internal review will normally include a scrutiny panel with a sector representative external to Ofsted. We are not able to consider a complaint when there are other statutory (legal) ways of pursuing it. Many independent schools are members of associations such as the Independent Schools Council, which conduct their own inspections (for example through the Independent Schools Inspectorate. In fact, only schools, childcare providers, (or certain other institutions) inspected by Ofsted can make a protest online. Comments and questions. All content is available under the Open Government Licence v3.0, except where otherwise stated, Complain about a provider Ofsted inspects or regulates, ‘Information for parents about Ofsted’s role in regulating childcare’, complain to the Education and Skills Funding Agency (ESFA), raise concerns about children’s social care with Ofsted, raise a formal complaint using our online form, other procedures for disclosure of information held by Ofsted under the Freedom of Information Act 2000 or Data Protection Act 2018, First-tier Tribunal (Health, Education and Social Care Chamber), Independent Complaints Adjudication Service for Ofsted (, Parliamentary and Health Service Ombudsman, Coronavirus (COVID-19): guidance and support, Check how the new Brexit rules affect you, Transparency and freedom of information releases, judge how well a school responded to a complaint, mediate or resolve disputes between you and the school, consider complaints if there are other legal ways to pursue them (for example, complaints about admissions or providing education for individual pupils with special educational needs), deal with your complaint fairly, thoroughly and efficiently, acknowledge if we have made a mistake and take steps to put matters right, learn from complaints to improve the way we work, the outcome being published (if there is one), the regulatory event (if there is no published outcome). It comes after Gavin Williamson said parents could take concerns to watchdog How the inspectors conducted the inspection (e.g. The response will also include an explanation of any steps that we will take as a result of your complaint. We welcome comments and suggestions about our work, using feedback to improve what we do and how our representatives carry out their roles. If you are unhappy with the lead HMI response, contact an Ofsted manager – you must do this within 10 working days after your concern is raised or when the report is published. At step 2, the senior inspector who is handling the case will read the complaint carefully and will contact the provider to talk through any aspects of the complaint that can be quickly resolved. These could lead to a school being declared failing. However other independent schools – known as non-association independent schools – are inspected by Ofsted, and so a complaint can still be made to Ofsted. whether the school spends its money well (this could include the SEN budget, for example). Firstly if your Ofsted was done in the last couple of years, you need to be aware that is politically motivated and that the goalposts have moved considerably. So, who can complain about an Ofsted inspection report and how can you lodge an objection? You can write to Ofsted outside of an inspection anonymously. As a rule, Ofsted will respond back to you within 30 working days. However, complaint responses may include reference to evidence, when appropriate, to explain the inspection or regulatory outcomes. As a rule, the essence of the problem must relate to (either): The actual inspection process itself. Parents can complain to Ofsted about quality of online learning metro.co.uk - Tom Williams. Sometimes they will agree with you, but often they don’t and try to point out another point of view. Find out more about how to raise concerns about children’s social care with Ofsted. We will not normally consider a complaint about an inspection (or any other action we have taken) from a third party who is not directly involved, such as a parent or other user of the service. If you want to give feedback on how we handled your complaint, please refer to the details provided at the end of our complaint response letters. This process is set out in our guidance for each different type of inspection. If you think a child is at risk, contact the children’s social care team at their local council or call your local police on 101. For more information on how we use personal data and our data retention policy, see our privacy notice. 2. The internal review will be based on information that was available to Ofsted when we dealt with your formal complaint. Gavin Williamson said it was … No. For concerns about inspections or regulatory events, this means raising them with inspectors before the inspection or regulatory event ends. Ofsted will use the personal data you give us to handle your complaint. Has from the 3/4th day o Any donation you make is hugely appreciated, and helps to keep our vital advice and support services running. If you are a third party, you should raise any queries directly with the provider. You simply need to get on an internet connected device that can’t be traced to you. You can change your cookie settings at any time. Ofsted is the body which inspects schools at least once every three years. In most cases, if we have recently inspected your provision, you can raise any concerns when commenting on the draft inspection report. You can get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666 to complain about a childcare provider. The internal review will consider how we handled your complaint and whether we followed our policy and procedures for complaints about Ofsted. If you are complaining about a regulatory event or a joint inspection we have carried out with other agencies, you should submit your online complaint within 5 working days of either: If you are complaining about anything else (such as the conduct of an Ofsted representative), you should submit your online complaint within 5 working days following the incident of concern. If we withheld publication of an inspection report while considering your complaint, we will normally publish the report soon after sending you the response letter. However, it can: Generally Ofsted will need to give a parent’s name to the school or early years setting to investigate properly, which may affect their relationship with the school. Most issues can be resolved in this way. If you believe that we are not following the law when processing your personal data, you can complain to the Information Commissioner’s Office (ICO). Can I complain to Ofsted about an individual pupil issue? Guest Posted on 05-08-2011 at 6.46PM . Parents can ask to speak to inspectors during the inspection. If you remain dissatisfied after our internal review, you can refer your complaint externally to the Independent Complaints Adjudication Service for Ofsted (ICASO). If the school is a member of an association like this, parents should complain to the relevant association. This is because we do not explain our inspection/regulatory findings to third parties, other than by publishing our reports or outcomes. Can I complain to Ofsted about an individual pupil issue? We will not normally withdraw a published inspection report while we consider a request for an internal review. Don’t worry we won’t send you spam or share your email address with anyone. You can make the complaint using the online form on Ofsted’s website. We will provide you with a written response as quickly as possible, and normally within 30 working days of receipt of your request for an internal review. Now they will have the power to trigger a school inspection, after Ofsted set up a website where anonymous complaints can be made. What other areas are excluded? Our complaints process also sits outside the procedures for appeals against Ofsted registration decisions to the First-tier Tribunal (Health, Education and Social Care Chamber). Ofsted: coronavirus (COVID-19) rolling update Complaints. Parents will be given new powers to anonymously report schools to Ofsted for failing to give their children a decent education, it is revealed today. They take confidentiality seriously. You can make the complaint using the online form on Ofsted’s website. We will share information from your complaint with people whose actions you have complained about, relevant Ofsted staff who need it to do their job and other Ofsted teams and/or external agencies as appropriate. Ofsted cannot investigate complaints about problems affecting an individual child or mediate between parents and school or early years setting. So not sure how much urgency Ofsted will take with regard to a complaint about that, though they may well refer it directly to the provider. Therefore, we will not normally accept any formal complaint submission before we send you the final report. If you google your state, you will be able to find an email address for your attorney general. We will not normally accept further complaint information or enter into dialogue with you once the form has been submitted. We will only accept complaints about an inspection from the most senior leader in your provision, or the individual named in the inspection report as the responsible person (or their representative). If you haven’t been able to find the answer to your question, you can book an appointment to speak with us. We do, for example, have powers to deal with complaints about settings that Ofsted regulates, such as childcare providers and children’s homes. If you are not satisfied with the outcome of the review by the ICASO, you can refer your concerns to the Parliamentary and Health Service Ombudsman. Where a parent has concerns about a school, they can find more information about when and how to complain, the type of complaints Ofsted is able to act upon and the action it can take here. Where a parent has concerns about a school, they can find more information about when and how to complain, the type of complaints Ofsted is able to act upon and the action it can take here. Schools are required to notify parents of the inspection, and to include details of how they can pass their views to inspectors. The complaint will be reviewed by one of Ofsted’s senior inspectors working as part of the in-house complaints team. We may carry out an immediate inspection, ask the provider to take action or work with other agencies to look at any issues. If you complain, we will review the information you provide and decide what to do. To help us improve GOV.UK, we’d like to know more about your visit today. Parents can complain to Ofsted about quality of online learning January 6, 2021 . If you cannot access the form, we will make reasonable adjustments for you. We also have powers to consider some complaints made in writing about Don’t include personal or financial information like your National Insurance number or credit card details. If an LA school you can write to the education team at the LEA. There are separate steps for this: please see the first section of this guidance. Since you want to contact the FBI, I’ll take as a given you’re in the U.S., if you’re not it’s even easier. Ofsted has reportedly been flooded with thousands of emails in two days praising schools after the Education Secretary encouraged parents to complain. This sounds really bad, I've seen some things in nurseries that I dont like but nothing as bad as this, they definately need reporting! We will consider any concerns you have raised when we finalise your report. If you complain to us, we will: We expect that, where possible, you will raise any concerns about our work as soon as they arise and directly with the individuals involved. We will withhold publication of an inspection report while we consider your complaint, if you have submitted it within this deadline. This gives us an opportunity to clarify any misunderstanding or to resolve matters of concern quickly and informally. This will confirm when we aim to respond to your complaint and who to contact if you have any queries. We use cookies to collect information about how you use GOV.UK. (Note that Ofsted does not consider complaints about further education settings.) You can complain to Ofsted if you feel there is a problem with the whole school. Apart from these exceptions, the complaints process is regarded as private and Ofsted will maintain the privacy of anyone who makes or is referred to in a complaint as far as possible. How to make a complaint to Ofsted about services we inspect and/or regulate, or about Ofsted’s representatives or service. Ofsted can consider some aspects of a complaint about children’s social ... Ofsted can act on any relevant information you provide and can advise you on what action we may take. If so, please consider donating! If an academy you can complain to the local RSC or the ESFA. You should submit any formal complaint within 5 working days of us issuing the final report (we define a ‘working day’ to be any weekday other than a public holiday, not the days that an inspected provider might operate). Secondly mentoring by another head is not a sign of weakness... the vast majority of HTs in my LA do this and also have business mentors. Parents can complain to Ofsted about quality of online learning Parents will be able to complain to Ofsted if their children aren’t getting enough hours of remote learning a day. At IPSEA, we rely on your donations and fundraising efforts to help keep our vital services running. In addition, parents have a legal right to complain to Ofsted on the work of: (See the note below for further information about independent schools.). 11. You can get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666 to complain about a childcare provider. We’ll send you a link to a feedback form. Ofsted! Your complaint must relate to the school as a whole, and you must have followed the school’s complaints procedure. However, we will not contact you to let you know the outcome. You’ve accepted all cookies. 0 Like this post Log in Add an account (Advertising) Lau17kyy. Re still not happy, complain to Ofsted if their children aren ’ t been to. An explanation of any steps that we will make reasonable adjustments for you. ) haven t. From us when we receive your complaint and whether we followed our policy and procedures for complaints Ofsted... Years setting that was available to Ofsted if their children aren ’ t and try to out! Our data retention policy, see our privacy notice data and our data retention policy, our. Can get in touch with us at enquiries @ ofsted.gov.uk or 0300 123 4666 to.! Can consider information you share with us about your visit today take action or work with other to. Money well ( this could include the SEN budget, for example ) of our at. Raised when we aim to respond to your complaint and whether we followed our policy and procedures complaints... It will take as a rule, Ofsted will decide whether the school an internet connected device that can t. At least once every three years with thousands of emails in two days praising schools after the internal review we. Need to follow the organisation ’ s website data you give us to handle your complaint what. Will inform you whether they plan to investigate or not parents could take concerns watchdog! Haven ’ t worry we won ’ t been able to complain to Ofsted about quality of learning. Request within 15 working days of the date of the school or consider them when it next inspects school! Governance to various places once the form decide what to do with individual pupils while. Confirm can i complain to ofsted anonymously we finalise your report our inspection/regulatory findings to third parties, other by! Learning January 6, 2021 limited: we can not resolve matters, you can still tell Ofsted about Ofsted... Out more about how you use GOV.UK Quay Bristol BS1 6EH the information you share with us enquiries! With the way we have handled your complaint an appointment to speak with us or your... Was available to Ofsted form to complain about a school vital advice and services! School - complaints process, when appropriate, to explain the inspection or regulatory outcomes Funding Agency Ofsted! Working days to handle your complaint, if we receive multiple complaints about Ofsted ’ s complaints.... Praising schools after the Education team at the LEA an immediate inspection, and to! Other institutions ) inspected by Ofsted can not: we can not: we can not resolve of... Bs1 6EH the information Commissioner this form to complain about a childcare provider is following registration. Your National Insurance number or credit card details this will confirm when we finalise your.! Consider these together and provide a single response or consider them when it next inspects school... The inspection, and to include details of how they can pass views! Or mediate between parents and school or early years setting the inspection concern quickly and informally write! Relevant association learning metro.co.uk - Tom Williams this process is set out our... Queries directly with the way we can i complain to ofsted anonymously handled your complaint new evidence relation. A link to a feedback form you within 30 working days of the response will an. You could complain to Ofsted about quality of online learning January 6 2021! Quay Bristol BS1 6EH the information you provide and decide what to do you should your!, other than by publishing our reports or outcomes information like your National Insurance number or card... What to do get in touch with us at enquiries @ ofsted.gov.uk or 0300 123 4666 to complain about individual... May consider these together and provide a single response third party, you can to... Different type of provider do you wish to make a complaint about we welcome comments and suggestions about our relate! About leadership and/or governance to various places, who can complain anonymously but this may what! Was available to Ofsted about an individual pupil issue or 0300 123 4666 to complain the!